Privacy Policy

Effective date: 22 April 2026

Luxia respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit this website, submit a form, book a call, request information, or otherwise interact with Luxia.

By using this website or submitting your details to Luxia, you acknowledge that you have read this Privacy Policy.

1. Who we are

Luxia provides inquiry management, automation, lead handling, communication workflow support, and related business services.

For the purposes of applicable data protection law, Luxia is the controller of the personal data you provide through this website and related Luxia pages.

2. What information we collect

We may collect and process the following types of personal data:

your name

your email address

your phone number

your business name

your website, Instagram handle, or other business profile details

the contents of any message, form, application, questionnaire, or booking request you submit

information you provide during calls, meetings, or consultations

technical and usage information, such as IP address, browser type, device type, pages visited, referral source, and interaction data

communication preferences and marketing preferences

We only collect information that is relevant to operating our website, responding to inquiries, delivering services, improving our systems, and communicating with you appropriately.

3. How we collect your information

We collect personal data when you:

fill in a form on this website or on a Luxia landing page

book a call or consultation

contact Luxia by email, phone, message, web form, or social media

request information about Luxia’s services

subscribe to updates or marketing communications

interact with this website through cookies, analytics tools, pixels, or similar technologies

4. How we use your information

We use your information to:

respond to your inquiries

assess whether Luxia’s services may be relevant to your business

schedule and manage discovery calls, consultations, and service-related communication

provide services and support

send service updates, booking confirmations, reminders, and operational messages

improve our website, offers, user experience, and communication processes

maintain records of inquiries, projects, and business communications

monitor website performance, traffic, and conversions

send marketing communications where you have requested them or where we are otherwise permitted to do so

protect our business, users, and systems against misuse, fraud, unauthorized access, or legal risk

comply with legal and regulatory obligations

5. Lawful bases for processing

Where applicable, Luxia processes personal data on one or more of the following lawful bases:

your consent

taking steps at your request before entering into a contract

performance of a contract

Luxia’s legitimate interests in operating, improving, and protecting the business

compliance with legal obligations

6. Marketing communications

If you opt in, Luxia may send you occasional updates, insights, offers, or service-related marketing communications by email, SMS, or other channels you have agreed to receive.

You can opt out of marketing communications at any time by:

using the unsubscribe link in an email

replying STOP where applicable

contacting Luxia directly through the contact details provided on this website

Opting out of marketing messages does not affect service-related communications that are necessary to respond to your inquiry, manage a booking, or deliver agreed services.

7. Text messages and messaging consent

If you provide your phone number and consent to receive messages, Luxia may contact you by text message or similar messaging channels in relation to:

your inquiry

your booked call

your project

reminders and follow-up communication

relevant service-related updates

Message frequency may vary. Message and data rates may apply depending on your provider and location. You can opt out at any time by following the instructions in the message or by contacting Luxia directly.

8. Cookies and similar technologies

This website may use cookies, analytics tools, tracking pixels, and similar technologies to understand how visitors interact with the site, improve performance, measure campaigns, and support Luxia’s marketing and website functionality.

You can usually manage cookies through your browser settings. Disabling some cookies may affect how parts of the website function.

9. Sharing your information

Luxia does not sell your personal data.

We may share your information with trusted third-party providers where reasonably necessary to run the business and deliver services, including providers that support:

website hosting

forms and page building

CRM and automation systems

calendars and booking tools

analytics and tracking

email delivery

messaging and communication

file storage and business operations

payment, invoicing, or accounting functions

legal, regulatory, or professional advisory services

We may also disclose information where required to comply with law, regulation, legal process, or to protect Luxia’s rights, systems, users, or business interests.

10. International data transfers

Luxia may use service providers and platforms that process data in countries outside your own. Where required, we take reasonable steps to ensure that appropriate safeguards are in place for international transfers of personal data.

11. Data retention

Luxia keeps personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

responding to inquiries

managing potential or active client relationships

maintaining business and legal records

resolving disputes

enforcing agreements

complying with legal, tax, and regulatory obligations

When data is no longer needed, it will be deleted, anonymized, or securely archived as appropriate.

12. Data security

Luxia takes reasonable technical and organizational measures to help protect personal data against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. You provide information at your own risk.

13. Your rights

Depending on your location and the laws that apply to you, you may have the right to:

request access to your personal data

request correction of inaccurate or incomplete data

request deletion of your data

request restriction of processing

object to certain processing

withdraw consent where processing is based on consent

request portability of your data

lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact Luxia using the contact details provided on this website.

14. Third-party websites and services

This website may contain links to third-party websites, platforms, or services. Luxia is not responsible for the content, privacy practices, or policies of those third parties.

15. Children’s privacy

Luxia’s website and services are intended for adults and business users. Luxia does not knowingly collect personal data from children.

16. Changes to this Privacy Policy

Luxia may update this Privacy Policy from time to time to reflect legal, operational, or service changes. The latest version will always be posted on this page with the revised effective date.

17. Contact

If you have questions about this Privacy Policy or how Luxia handles personal data, please contact Luxia using the contact details or contact form provided on this website.

Luxia

Morley Lundy Rodriguez
[email protected]